13.2 You represent and warrant that in using our website and the Ticket Exchange, you shall comply with all applicable laws and regulations, along with the terms of this Ticket Exchange Policy and any other applicable terms and conditions. Hit 'Sell'. You can save unused, undated tickets for a visit at another time as Universal tickets dont expire unless otherwise stated in the fine print. Step 2 Select YES when asked if you want to reclaim your ticket (s). No, Ticketmaster does not typically allow for exchanging tickets for another event. 2. In this blog post, we will walk you through the process of exchanging your tickets on Ticketmaster. Tickets are now on sale for the 2022-23 season. Therefore, we recommend you check this Ticket Exchange Policy regularly to stay informed of its current terms and conditions. Once a buyer has safely received their Resale Tickets, you should delete and/or destroy all records of the relevant buyers personal data. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. That's it, your tickets will be listed on Ticketmaster. After the switch, you will enter the email address you use to access the community in order to reset your password. Through the Rams app you can download your tickets as well as manage your tickets - resell, forward or donate. Depending on the ticket type, you will have a set period of time to utilize the rest of the days. 4.3 All listings of Resale Tickets are subject to the following conditions and restrictions: (a) You permit us, and/or a third party contractor engaged by us to carry out identification or financial checks for the purposes of verifying your financial status and undertaking fraud checks (and you agree that we may provide your account and payment card details to such third party contractors to carry out such checks). Yes Discounted passes are usually regular, dated tickets (offered at a lower rate) and are subject to the standard change rules. If you cant use your unnamed/undated tickets, youre better off keeping them or gifting them to someone else. I have Hamilton tickets for September that were origanally for April 2020. New support ticket . For some events, the layout and specific seat locations may vary without notice. Can I Change Universal Tickets Bought Through a Third-Party Seller? You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywoods Ticket Center at (866) 258-6546. 24 hour right of return from time of purchase. Note: New tickets must be indicated by a blue dot on the seat map. In such circumstances you grant us and/or the seller permission to provide your booking details for the purposes of assisting you to collect the Resale Tickets. If you buy your ticket when Universal is running a promotion, you can make changes regardless of your intended visit date. A further separate contract is entered into between buyers and sellers when buying or selling Resale Tickets using the Ticket Exchange (please see clause 3.4 for details). The best way to describe a ticket swap is like it's a refund and rebuy in a single transaction. When you sell your tickets on Ticketmaster, it may take some time for the tickets to be transferred to the new user and the additional time for payment to be processed. We are changing the way you register and sign-in to the StubHub Community. You can also contact them directly if you prefer a traditional way of doing things or if you bought your ticket from a third-party seller. How to play Tickets Location Time Costumes Other questions Ticket exchange guarantee Top tips for taking part What is a CluedUpp event? Ticketmaster offers the unique concept of Fan Guarantee. (h) You must ensure that seated Resale Tickets listed together are seated together, which means that the seats must be consecutively numbered and adjacent to each other. Select the tickets you want to change and touch "Continue." 14.7 Nothing in this Ticket Exchange Policy seeks to exclude or limit our or any Event Partners liability for death or personal injury caused by our or any Event Partners negligence, fraud or other type of liability which cannot by law be excluded or limited. Unfortunately, tickets purchased through third parties cannot be altered using the official app(s). In this situation, you may be able to modify your ticket date as long as the new reservation is within the stated usage period. Unfortunately, no. Purchasing Tickets. Ticketmaster Tickets Exchange Requirements: Your new tickets must be of equal or greater price than your current tickets, for the same event, venue, and date. Can I exchange my tickets for a different quantity, or for tickets to another date or event? 11.1 If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner. 14.6 We will not be liable to you for failure to perform any of our obligations under this Ticket Exchange Policy to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. . 5.8 If for any reason you are unable to fulfil any orders for Resale Tickets in accordance with our instructions, you must contact us immediately via our, (a) you must follow all our instructions in relation to the same and provide all information and documentation required by us for such fulfilment; and. Please note, if you receive a notification of a failed delivery, you must notify us of the same within 30 days of your "Dispatch Confirmation Email" being sent in order to be considered (we are unable to investigate any failed delivery issues after this period). That contract for sale/purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have sold/purchased the Resale Tickets. Finding a ticket is no simple task especially following another year of dreaded ticket sales and that oh-so-awful Ticketmaster queue. Set the price. If you don't know your Record Locator, you can find it in the confirmation email you received when you booked your trip. Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. Ticketing Website App Something else. 1 [deleted] 3 yr. ago Ticketmaster is a leading ticketing platform for live events or concerts. NetworkBuildz aims to help people to connect, communicate and collaborate in secure and better way. Most people know you shouldnt buy from these sellers, so its probably best to avoid them altogether. Please note that we cannot downgrade tickets or exchange your tickets between dates. Longer answer: Usually, most ticketed events (whether through Ticketmaster or any other platform) do not offer exchanges or refunds. Why TicketMaster Changed (or downgraded) My Seats! Ticketmaster's Face Value Ticket Exchange. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message or email). 9.13 To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. Under normal circumstances, Universal Studios tickets are non-refundable. You can also modify your ticket on either parks official app youll just need to create an account to use this feature. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. skip to content. The Advanced Services may permit you to forward your season tickets to another person. 14.5 We are not responsible for the actions or failures of any Venue, performer, promoter or other Event Partner. Neither shall we be liable for any loss or damage sustained to your property or belongings or those of any guests under your booking attending an event. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. A legally binding contract between you and the seller is formed upon the issuing of the order confirmation. 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. If you are selling Resale Tickets, you will also have a separate legally binding contract with Adyen as described in clause 3.1 above. Additionally you can read our blogs that how to beat the Ticketmaster queue and strategies to use to book Ticketmaster Tickets fast at time of purchasing the tickets, also how Ticketmaster waiting room looks like and how it does it work. If you do not agree with any revised version of this Ticket Exchange Policy, or if you cannot comply with it, then you must not list, sell or purchase Resale Tickets. Ever since I was a child, my favorite trips have been to theme parks I love getting lost in the magic of Disney and have never had a bad experience at Universal Studios. Is Universal CityWalk Free? Your order may be cancelled if it has not passed our verification process or if payment is not received in full. For some deliveries, a signature may be required. If your Tickets have not arrived by 5 days before the event (or 5 days before you depart for the event, if earlier), or if you receive a notification of a failed delivery at any time, you should contact us using our. 5. Tickets purchased through the Rams and Ticketmaster will be accessible through the free Rams Mobile App, Rams Account Manager on mobile web, or the Ticketmaster app. A legally binding contract between you and the buyer is formed upon the issuing of the order confirmation. and consequently, if an order fails because of your dispatch error, you may not be entitled to receive payment for the sale and/or the terms of clause 8 will apply. Gift cards cannot be used to make payments for Resale Tickets. We would be happy to work on suggestions provided by our users as it would bring us more closer to our mission "Let's Connect the World Better". We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). Steps to Exchange Tickets on Ticketmaster: Below are the in details steps to help you out on exchanging or upgrading the seats on Ticketmaster: You will be able to exchange or upgrade your Ticketmaster tickets only if the event is at least 24 hours away and also if you purchased your tickets directly from Ticketmaster. When this happens you'll see "resale not available" next to your tickets. 9.12 It is prohibited to obtain or attempt to obtain any Resale Tickets through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. (g) You must declare yourself as a "affiliated seller" if you are: (i) a person who is employed or engaged by us; (ii) a person acting on behalf of a person who is employed or engaged by us; or. Administrative and handling fees of 2.5 per ticket apply. 4. 16.4 If any provision of this Ticket Exchange Policy is or becomes illegal, invalid or unenforceable pursuant to the law of any applicable jurisdiction, this shall not affect or impair the legality, validity or enforceability in that jurisdiction of any other provision of this Ticket Exchange Policy. Yes, it is possible to exchange Ticketmaster tickets for a different date for same event if event is scheduled for multiple dates. 5.3 In rare circumstances, for example if the buyers payment for an order is recalled by the associated bank or payment provider, we reserve the right to cancel an order for which an order confirmation has been sent and refund the buyer without any further liability. Yes, this is normal. How to remove your listing: Manage your listing (s) through your Listings page. A promotional ticket obtained through a contest (or something similar) is changeable depending on the fine print on the pass. Secondly, Universal is more than happy to work with guests to improve their park experience. If a buyer opts to cancel their order, they will be refunded. 15.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt. 6.3 If an event is rescheduled or materially altered: (a) the event listing page will be updated with the new information and all live listings will remain listed and available for sale. $5.00 for trade-ins 6 to 24 hours from departure. Once you buy your ticket, that's your ticket. Furthermore, Ticketmaster acts as the ticketing agent for those who are promoting or otherwise providing the event for which you have purchased tickets. 9.18 You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the seller. Can You Change Universal Studios Ticket Date? As long as you got it from Universal or an authorized sales channel, you wont need to pay the difference, and you can still modify it before your visit. 3.2 By listing, selling or purchasing a Resale Ticket using the Ticket Exchange, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Ticket Exchange Policy, which form a legally binding contract between you and us in relation to your use of the Ticket Exchange. In such unfortunate circumstances, you can contact the airline to request a free . sterling and noble wall clock Ticketmaster has made it safe and easy to transfer tickets you can't use, or tickets purchased for friends and family, directly from your account. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. If there is something more to add or any suggestions then please reach out to us with "Contact Us" section. 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