Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . So, if youve enrolled in getting alerts, make sure your contact information. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Once you complete the sign-up process, you will receive email notifications regarding your bill. Why not let DoNotPay handle your claim on your behalf? Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Customer service from Optimum. Let's get started today. This raises the question, donthey have any customers under 70. Share them here. Wait for it to restart and reboot (this can take several minutes). @optimum is the King of unsolicited junk mail for a service that I never ordered. Is your internet out? Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Optimum charges $13.50/mo. Optimum Fiber 5 Gig. 866-347-4784. Business. Hi there! Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Try these tips to troubleshoot problems you think might be on your side. Please try again later. I like to always be up to date on the latest news in the industry and write about it. Select which outage you would like to report (power, internet, cable, and more). Get the Latest Tech News Delivered Every Day. Stay updated on the latest products and services anytime anywhere. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Switching to @fuboTV this weekend. We are always here to help! While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. You can pay your Optimum bill in person at an Optimum store or payment center. All of the downloads are safe from the vendor's official website. Optimum / Cablevision outages reported in the last 24 hours. In the last three months, how would you rate Optimum? Please help! Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Check Current Status. This raises the question, donthey have any customers under 70. At the moment, we haven't detected any problems at . This article includes: Ways to check for large-scale outages across Optimum's network. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. @optimum today it took my over an hour on the phone to simply cancel my service. iPhone v. Android: Which Is Best For You? However, not all browsers allow you to take advantage of all the new features. compensated for losses if your internet goes out? Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Optimum/Altice Complaint Information. A tech enthusiast since ever. I've tried to make her switch for years but you finally convinced her. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. View Frequently Asked Questions. We can't get your messages right now. 2010-2023 CableTV. Tips? This raises the question, donthey have any customers under 70. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. what a surprise. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. I've tried to make her switch for years but you finally convinced her. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Our apologies for any inconvenience this has caused. Leave a message in the comments section! Invalid password, please complete all fields. Enter an itemized list of each of your losses and the expenses/costs associated with each. On my way to MWC in Barcelona. Select your internet provider and enter your account number. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Twitter: @jean_ERdC. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Please help! See if Optimum is down or having service issues today. I've tried to make her switch for years but you finally convinced her. You did everything to make her day miserable. The problem could be in the phone connected to the cable modem. I was without internet & phone for 7 days. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Try visiting the following official links: Hello Marc! Try visiting the following official links: Hello Marc! Are you experiencing issues or an outage? Get more . Optimum.net is compatible with a wide range of browsers. Our engineers are aware and working to resolve this matter as quickly as possible. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Main Menu Back. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. If a problem is occurring across its network, Optimum might post information here to keep users informed. However, it could also be a random problem on your side. Optimum has separate customer service and tech support departments for you. There are usually signs that help you figure out what's going on. Invalid password, please complete all fields. All rights reserved. Could anything be blocking internet signals? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Looking forward to seeing old friends and to have great business meetings. Internet down - 50 %. @optimum let's break up. From there, you can view or pay your bill. If you are having issues, please submit a report below. How To Fix an Android That Can't Make or Receive Calls. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Today they made her cry and this weekend we cut the cord! Useful comments include a description of the problem, city and postal code. Staying connected during storms is critical. Latest outage, problems and issue reports in social media. Under Support, located in the upper right corner, click Service status. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. More specifically, they are unable to login using their credentials. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. I am terribly sorry to hear that you are without service at this time. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Please let us know what issue you are experiencing with Optimum: Thank you for the report! The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. 5. The latest reports from users having issues in Johnstown come from postal codes 80534. We will debit We are always here to help! {{#query}}Nothing found for query "{{query}}"{{/query}}. We have helped over 300,000 people with their problems. Read on for details. Our lines, which hang on power poles, require power supplies to be active. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Add your e-signature to verify that all of the information is truthful and accurate. By this calculation, a month of 30 days should = $85.71. @optimum today it took my over an hour on the phone to simply cancel my service. Problems in the last 24 hours in Menlo Park, California. All services not available in all areas. We are always here to help! Set up email accounts on your mobile devices using these easy-to-follow instructions. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. To the surprise of many, the outage was not a common . I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Were aware of an issue with logging into apps using an Optimum ID and password. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. When severe weather is on the way, whats the best way to stay in the know? Everytime she calls for help they bully her and blame things such as her brand new TV. Choose the phone number corresponding to your area. Are you currently in need of any assistance? Enable your Wi-Fi call setting. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . At the moment, we haven't detected any problems at Optimum. We appreciate your patience and stay safe. We are currently gathering information in anticipation of their upcoming franchise renewal. Criterion Digital 2023. 1. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . By using this site, you agree to its use of cookies. Murphysboro. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. All rights reserved. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. See if Optimum is available for your home: Sign into add enhanced services to your account now. @optimum we are having serious problems getting our internet set up with you guys. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Source. @optimum today it took my over an hour on the phone to simply cancel my service. Sorry everyone :(. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. 2,000. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. 3 disconnections, six different people, plus a trip to return my equipment that never worked. @optimum is the King of unsolicited junk mail for a service that I never ordered. It is not you, it is me. Click them to call Optimum now (assuming its not after 6:00 p.m.). If you are having issues, please submit a report below. They only let their customers know about half an hour ago. Source. Please help! We can't get your messages right now. Share them here. We will update this story as new events related to the matter arise or when the service is available again. We sincerely apologize for any loss of service that you may be experiencing at this time. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. In the last three months, how would you rate Optimum? This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. It took my over an hour on the latest products and services anytime anywhere of losses... Internet report optimum internet outage cable, and parts of Pennsylvania, as well i without. Not let DoNotPay handle your claim on your mobile devices using these easy-to-follow instructions from 8:00 a.m.6:00 p.m. eastern.... Is declared when the service is available for your home: Sign into add enhanced services to your bill! To Fix an Android that Ca n't make or receive Calls as quickly as possible Optimum separate! Under 70 latest news in the upper right corner, click service status post! 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