Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. If you test positive, you will be denied boarding. Virgin Voyages reminds all Guests that they must ultimately assume responsibility for their actions while ashore. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. Virgin Voyages grants leeway to Guests to reschedule his or her Voyage up to 45 days of the originally-scheduled Virgin Voyages-arranged itinerary starts -- meaning at 45 days before your departure date, there is flexibility, but at 44 days before yoru departure date, the deal is final (except we do permit you to transfer your voyage-only to someone up to 48 hours before the voyage sail date). For Sailors who test positive for COVID-19 or refuse to quarantine. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). 2. Medications, swimwear, running shoes, party dress, Well need you to book your disembarkation slot so that we can all get off the ship in a spaced-out fashion. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Back to My booking . We ask that all Guests complete the online check-in as soon as possible. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. 5. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. Complete the Voyage Well acknowledgement in our Sailor App, 6. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). Our ships are unable to offer specialized medical care, treatment, or equipment. From the must-brings to the nice-to-haves, weve got a list to help you prepare. Related: Does MSCs latest vessel really cater to Americans? Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. The Plantation-based cruise line was set to debut in March 2020, but the . What happens if a Sailor tests positive for COVID on board, 6. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. While well leave the creative packing choices up to you, there are a few things we already have on board that you wont need to bring along. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. If you buy add-on components, such as flights and/or hotels and/or transfers, additional fees associated with these services will apply as well as any applicable governmental taxes and fees. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. The list of things that are prohibited on board, 4. But if you need help, well do our utmost to provide it. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. Sometimes it's worth a large investment to reap the benefits of a great credit card. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. has spent more than a decade writing about travel, with particular emphasis on cruises. We have processes in place to ensure you get home safely if you test positive for COVID on board. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. The Voyage will only be cancelled on the date we receive the notice of cancellation. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. There's also a required health screening to be filled . Learn more. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Simply download our mobile app, log in to your account, and fill in the required information. We are unable to guarantee that you will not be included in video footage and photographs on an incidental basis. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Yes, I want to receive emails from Virgin Voyages. Beyond that, it becomes non-refundable. More than 60 in Economy. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. Click. As ever, you should ensure you have adequate travel insurance for your trip. We will look after you if you test positive for COVID on board. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. You will be required to follow all posted instructions while sailing with us. If you test positive, we will have to deny boarding, Pre-boarding health screening may require secondary screening or testing if necessary, We will deny boarding if a member traveling in your group has a positive COVID test result, We aim to sail with our entire Crew fully vaccinated and boosted, Our Crew is regularly tested for COVID-19, A FVC will be issued to Sailors who are denied boarding because of a positive COVID test result, or who have been in close contact with someone who has tested positive, We're already taking care of the Crew. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. 1. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. CCTV and body camera footage may be retained and provided to police or other law enforcement, crime prevention, or regulatory agencies (in any jurisdiction). All sailors (passengers) must make their own travel arrangements to and from the port of departure. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Please note that if any of these items are brought on the ship, they will be confiscated before you board the ship: Any questions, clarifications or exceptions to this list must be requested from the Ships Security Officer Only. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. Pricing guarantees: Virgin does not offer refunds due to price drops after booking. Ready-to-Sail is required information for every Sailor in a reservation and includes the following: Sailors can add/confirm Ready-to-Sail information through any of the following avenues: The Band is your room key, wallet, bar, and restaurant tab all in one with just one, simple tap. While our ships comply with all U.S. Centers for Disease Control requirements for the prevention, response, and mitigation of communicable diseases, to include COVID-19, our vessel is equipped to provide basic medical care only. All money will be forfeited for cancellations two weeks or less before sailing. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. When Virgin cancels the cruise: Guests are notified of changes and offered either a full refund with a bonus of 25 percent of the fare in future voyage credits or up to 200 percent in FVCs on some cancelled sailings. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. 4. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Standard cancellation policies are found in the ticket contract. Check you've typed your email address correctly. Please head to our Sailor Appto complete the health-check form at least 24 hours before embarkation. Any such changes are for your safety and beyond Virgin Voyages control. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. Once you check in, youll receive your Band and board the ship. (Enrollment required for select benefits.). As the world changes, were evolving our practices and testing protocols as well. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Current and past notifications are also posted on the inaugural season updates page. We'll waive the additional cost, so you don't pay more than for your original ticket. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. The new sail date must be within a year of the originally-scheduled Voyage sailing date. As always, we recommend you purchase our Voyage Protection. Within 120 in Premium. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Cancel booking. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. Refer to the links and sections below to review our terms and conditions in detail. (Proof of a positive test result is required. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. For an explanation of our Advertising Policy, visit. Further, we use photographers and videographers to capture images of our Guests during their Voyage with or without enhancements for sale to those captured in the imagery. 44 days or less before your departure date you must pay in full at the time of booking. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. Learn more. The transportation of Guests (or Sailors as we refer to in our brand vernacular) and baggage is governed by theTicket Contract. (Proof is required.) On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. Were so excited to have you on board our gorgeous lady ships. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Check here before booking an award fare. Refunds will be issued to your original form of payment. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. For your deposit, you can request a Future Voyage Credit at this time. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. The list of things we recommend that you bring along with you, 5. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. Fare difference to pay. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. Any guest who has had close contact with people suspected or confirmed of having COVID-19 is also subject to the CLIA 14-day ban. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Additional rights may apply to our U.K. United rolls out free fleetwide Wi-Fi for select flyers. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Any late-arriving Guest may join the ship at an approved port of call in the scheduled itinerary. Editors note: This post has been updated with new information. Our protocols and considerations for Sailors who are considered High Risk, 2. They will receive 100% of the cruise fare paid in the form of FCC. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. 45 days or more before your departure date, you have 24 hours to provide your payment information. What you can book once youre on the ship, 5. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. 8. Primary immunodeficiency is caused by genetic defects that can be inherited. There are wheelchair accessible staterooms available in various categories. Our biggest priority is keeping our Crew and Sailors healthy, and we want you to feel confident when you set sail with us. The minimum age to book a Voyage is 18 years old. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Cruisers booked on Windstar voyages departing through June 30, 2022, can cancel as late as 48 hours before their scheduled embarkation day. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. 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