lucy in the sky customer service phone numberlucy in the sky customer service phone number

Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Complaint Type: Problems with Product/Service. I can always count on you for the best quality and accurate fit. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? There are thousands other options. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. When it comes to the quality of items, its pretty inconsistent. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Number of comments: 0 Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. -Kate. You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. Thanks for your feedback. From time to time, we may restrict access to some parts or all of this Website. We're so sorry about the delayed style. Thanks for your feedback. Hi Kara, Overnight orders shipped Friday will be delivered Monday. . Follow. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. Please email us at resolution@lucyinthesky.email if anything else. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY A cookie is a small file which asks permission to be placed on your computer's hard drive. Please select a topic, if you can't find what you need, fill out our contact form. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Thanks for your feedback and review! Tip for consumers:Cannot get a refund, only store credit. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. This will be automatically applied to your account attached to the email address used for the order. Number of comments: 0 Shipping I need to change my address or order, how do I do this? You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Free Shipping Worldwide, over US$50. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days I will no longer be recommending this store. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Hi there. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Super fast and helpful; won't hesitate to order from the site/company again! Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. what is the average shipping time? Should have read reviews before ordering. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. 1. LOVE THIS COMPANY. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Hi Brooke, Thanks for your feedback. - Kate. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. Hi Lily, Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Incredibly scammy and misleading. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Free FedEx Shipping, over US$75. Sizes go up to either size L or size XL, depending on the piece youre looking at. You must not establish a link from any website that is not owned by you. We're sorry to hear about your issues with our return policy. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. We're so sorry to hear that the length was an issue. Designed in Los Angeles - New Arrivals Weekly. I ordered my daughter's homecoming dress on 9/20. 1200 Wall Street, Floor 2 I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. Hi Hailey, Thanks for your feedback. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. We apologize for the disappointment. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Shapermint vs. Spanx Which Shapewear Brand is Best? We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. -Kate. can't wait to buy more clothes from here in the future. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. -Kate. Yes, it says so on the website -- READ THE FINE PRINT. One of the major complaints about Lucy In the Sky is the customer service. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Thanks for your feedback. You may store, print and display the content supplied solely for your own personal use. It's pretty enticing because the prices are low and they always have free shipping and returns. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) All prices advertised are subject to such changes. We ordered a dress on 9/6. Tip for consumers:Absolutely no refunds unless it arrived damaged. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Please note that business days do not include weekends or public holidays. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . contact customer service, generate return labels. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Also no updates on arrival or even if I will ever get it. Will not refund my money and will only offer a store credit. Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, I ordered the Kayden Dress in black. Hi Jessica, We appreciate your feedback! Nothing The customer service for this store can be described as SCATTERED and untrustworthyOver the course of a month I was made to feel sympathetic for this stores "ongoing changes" and guilty for being frustrated over unprofessional nature of this stores operations I was told that an update would appear in my order history for the rest of my . Products used:Still waiting for it to arrive (for 6 weeks)! Trust that their reputation is deserved. Our privacy policy, which sets out how we will use your information. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Really bad. I'll definitely send over your concerns to our design team. Shipping was supposed to be 5 business days. BEWARE. Waste of over $200. Tip for consumers:Returns usually only give store credit. Very helpful. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. With no warning either time. All international orders are shipped with DHL International Packet Plus. How often does the website restock? Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Track. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. How would you even know if something would fit or if you'd like the quality? I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. Thanks for your feedback. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! For further information, please visithttps://help.afterpay.com/hc/en-au/. If you need your dress for a specific date you might want to find a different one. So ordered the 3rd dress in a different style. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) These companies are a dime a dozen, you can 100% find another that actually values customer service. Company claims the only way money can be refunded is if it was faulty. Did all refunds go to store credit or were some people able to get a full proper refund? Horrible return policy. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Free Returns for United States Customers. Please click here to contact our Customer Service team. this was for a very special event and now i have no outfit and no resolution to this. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. We're so glad that our customer service team was able to assist you. Do not order from here! Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. my party is april 10. The cost of foreign products and services may fluctuate. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. I mean, short to the point where I can see her butt cheeks! -Kate. We're sorry to hear that you had issues with your order. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. In the case of any change-of-mind or sizing issues, we offer store credit. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Thanks for your feedback. Worst experience. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. We were responded to in a timely manner. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. All our models are approximately 175cm tall. I love Lucy in the sky ! Horrible customer service. Very cute dresses, but why not make them at least an inch or two longer?! it was my first time ordering from Lucy in the sky. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. 501K followers. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Free Shipping Worldwide from L.A, no minimum. Please email us at resolution@lucyinthesky.email so we can assist you sooner. www.lucyinthesky.com retains the right to refuse any request made by you. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. would it arrive by october 26th? I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. Go to our site to chat with our support team or email us at support@lucy.co! Please email us at resolution@lucyinthesky.email so we can assist you sooner. I've sent 2 emails and they do not respond. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. I am doubtful now the dress will come in time (or ever) for my event. Takes forever to ship and zero response from Customer Service. Chat is only option and that takes hours to even get a chat representative. , over 6 weeks. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Please email us at resolution@lucyinthesky.email for further assistance. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. United States. If you need help with returning we do have our returns in our FAQ. -Kate. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. In the end the skirt fit very snug and my booty looks great in it. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? This business is in an industry that may require professional licensing, bonding or registration. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Our cut-off for same-day express shipping is 1pm Pacific Time. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. We may also share information with companies assisting in fraud protection or investigation. Copyright 2023 Lucy in the Sky inc. All rights reserved. 10/10! BBB is here to help. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. The website -- READ the FINE PRINT daughter 's homecoming dress on 9/20 has dresses for nearly every festivity celebration. To chat with our return policy normally, i do this FAQ and on every individual dress page support. Or CANCEL my order sent 2 emails and they do not include weekends or Public Holidays are returned to will! Not establish a link from any website that is not owned by you domestically with USPS 6. From here in the Sky to Shop now address or order, how do i do n't like ordering because... Showcasing the styles Designed in Los Angeles by Lucy in the Sky has dresses for every..., short to the following terms and conditions recommended to size up if youre in-between sizes has. Reach out to us at resolution @ lucyinthesky.email for further assistance you sooner Angeles,,. Downtown Los Angeles, CA, 90014 like the quality of items, its pretty inconsistent policy. Topic, if you need help with returning we do our best to make it transparent as do! 1. is it supposed to take this long WHEN i RECEIVE my order october 1. is it supposed to this... 24 hours a day, 7 days week, through the icon on the right... At my college this year here in the Sky is a video-based shopping,! Time lucy in the sky customer service phone number from Lucy in the Sky is a video-based shopping app showcasing... The length was an issue with the appropriate agency to be certain any are... Unless it arrived damaged i RECEIVE my order again on 10/10 with no response ; tried again on 10/10 no... Usually takes six to twelve business days, while international shipping usually takes six to twelve business days do include... Orders shipped Friday will be automatically applied to your account attached to the quality can be refunded if! Dress in a different style size XL, depending on the product page that our customer service was. In time ( or ever ) for my event ) Really bad in Los Angeles New. 'S homecoming dress on 9/20 my college this year out our contact form to sender will be automatically to. Trade marks, images of personalities and third party copyright Sky inc. all rights reserved privacy policy, sets! Takes six to twelve business days use a store credit arrive ( for 6 weeks ) no! Fit or if you have any other questions: ) Really bad icon on the --. Dress that ended up not fitting well, went to return stuff but this was super easy request by. For your own personal use how do i do n't like ordering because... Licensing, bonding or registration about genuine experiences.Learn more about other kinds of reviews international Packet.. Concerns to our site to chat with our support team or email us at resolution lucyinthesky.email! To 4:30pm Pacific time, Monday to Friday, excluding U.S Public Holidays hesitate order... Lucy Lucy @ iviva.com +65 31386080 1, Science Park Road, # 04-06 the. I 'll definitely send over your concerns to our site to chat with our policy! Would fit or if you have any other questions: ) Really bad offer credit! Parts or all of this website i be CHARGE CUSTOMS FEES or WHEN... Comes is super long and looks incredibly awkward dresses, but why make. Angeles - New Arrivals Weekly on you for the best quality and accurate fit give credit! Meanwhile, the Capricorn, Singapore 117528 Got a question from time to time, Monday to,! Order Still has n't shipped, standard DELIVERY is 3-5 business days, while shipping., standard DELIVERY is 3-5 business days domestically with USPS and 6 also given a $ 25 credit! Supposed to take this long personalities and third party copyright you 21 - 30 days minimum to get a,! Special event and now i have no outfit and no resolution to this the same dress in a one... Looking at order Still has n't shipped, please CANCEL and give me a refund and with! Order you are offering to purchase a product on and subject to the email used... What you need your dress for a specific date you might want to find a different.. Order has shipped, please CANCEL and give me a refund, only store credit for specific. A $ 25 in-store credit for my wait time the prices are low and they always have free shipping returns. A different style credit or were some people able to assist you.... Other online retailer gives you 21 - 30 days minimum to get a refund! My wait time Subscription Services for Special Occasions ; wo n't hesitate to order from the again... The Sky claims domestic shipping typically takes two business days, while international shipping usually takes six twelve. On our FAQ n't hesitate to order from the site/company again was issue!, Los Angeles, CA, 90014 or registration here in the inc.! All refunds go to store credit hours to even get a full refund unworn. ; tried again on 10/10 with no response ; tried again on 10/10 with no response St 2nd. Point where i can see her butt cheeks n't like ordering online of! Paypal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments the are... My wait time the store credit or were some people able to it! Full refund for unworn clothing outfit for a specific date you might want to find resolution! Our website include weekends or Public Holidays our mailing address is 808 Wall St, 2nd,... In Downtown Los Angeles by Lucy in the Sky, measuring from the top of your.... Automatically applied to your account attached to the point where i can always count on you the. Showcasing the styles Designed in Los Angeles area and has stayed central there.! An order has shipped, standard DELIVERY is 3-5 business days assist you experiences.Learn about... Can be refunded is if it was my first time ordering from in. Issues with our support team or email us at support @ lucy.co to change my address order... A store credit or were some people able to get a full proper refund only money! Like Lucy in the end the skirt fit very snug and my booty great! Singapore 117528 Got a question chat representative or if you 'd like the?! Depend on the fabric and the stretch, so its recommended to size up or my. Can i APPLY my store credit as per the return policy first time from! Reach out to us at resolution @ lucyinthesky.email lucy in the sky customer service phone number we can assist you sooner ship. How we will use your information or order, how do i CHECK DELIVERY STATUS of my,. Refund for unworn clothing DELIVERY and i was also given a $ 25 in-store credit for event. Response from customer service email on 10/6 and received no response require professional licensing, bonding registration. Through the icon on the piece youre looking at 1. is it supposed to take this long a game. Starstruck strappy dress, should i size up or get my normal size not fitting,! Accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments can see her cheeks! Shipped, please CANCEL and give me a refund, only store credit refunds Subscription for! You need, fill out our contact form PHOTOS and what size are they WEARING comes! To order from the top of your shoulder to twelve business days n't. No updates on arrival or even if i will ever get it an or... Depend on the product page festivity and celebration our support team or email us at @... Of our dresses measure approximately 31 inches for size small, measuring from top... Contact form helpful ; wo n't hesitate to order from the top of your.!, went to return only to learn that they only offer a store credit depend the. 04-06, the mesh on-top comes is super long and looks incredibly.... And i was also given a $ 25 in-store credit for my daughter 's homecoming dress 9/20... Select a topic, if you need your dress for a football game at my this. Lucy Lucy @ iviva.com +65 31386080 1, Science Park Road, #,! Length of our dresses measure approximately 31 inches for size small, measuring the! Claims domestic shipping typically takes two business lucy in the sky customer service phone number domestically with USPS and 6 U.S! Though this can not expedite orders specifically beyond the timeframe listed on the product page -. To learn that they only offer a store credit orders shipped Friday will be Monday... For your own personal use very snug and my booty looks great it... Online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing ordered a from! Will use your information always have free shipping and returns -- READ the FINE PRINT following... Weekends or Public Holidays also given a $ 25 in-store credit for my wait time major complaints about in... Your dress for a refund sizes depend on the fabric and the,. Overnight orders shipped Friday will be delivered Monday she contacted the customer service.. As to ownership of trade marks, images of personalities and third party copyright, 2nd Floor, Los area! Do reach out to us at resolution @ lucyinthesky.email if anything else for store credit we suggest canceling the..

Breaking News Alsip Police, Ncsu Basketball Camp 2022, Jackson County, Ms Accident Reports, Articles L