I request you to please exchange it as it's a gift . The 3rd party tells you to contact the delivery service. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. Called Best Buy again. Print the return label, attach it to . Ver ms detalles. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. I am expecting the exact product in the exact color and size as well. Ruined my day. I had to wait 45 minutes for her to be able to contact FedEx. I did not expect this from such a reputed company. 09:54 AM Refunds will be processed once . definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . I appreciate you taking the time to write us regarding your order. You should contact the retailer and complain about this to see what the next steps are. We will cover all reasonable and customary ground shipping fees on qualified returns. I hope that I will get your help and cooperation on this matter. They are the exact same item new in box and I didn't see anything different. 2018 Best Buy. Best Buy is issuing me a full refund. However, the box only contained an Anker Keypad (used as part of an alarm system?). Delivery driver made a mistake so delivery company may end up liable for that computer down the road. KCCO - Best Buy took care of you. Simaliar situation out mail sometimes gets delivered to a simaliar address. Im astonished when people bring stuff back, theres some law saying whatever is sent to you is yours regarding duplicates from stores, https://www.google.com/amp/s/lifehacker.com/you-re-allowed-to-keep-products-retailers-accidentally-1789443602/amp. Create an account to follow your favorite communities and start taking part in conversations. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. 4.2K Posts. The item has been in your hands for 5 weeks. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Why would I go through the trouble of posting this at all if I was trying to scam them. If it doesn't show up I'm just going to contact them. then it was a big heavy massage applience not the camera. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. I asked if they could cancel that gift card and issue me a new one. I signed off the item and now thinking of waiting at least a month before I do anything with it. Will be waiting for your response and the right product. Immediately called Best buy and they said they'd look into it. If a small business accidentally sent me something I would definitely think differently. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. Though it never happened to me and I am experiencing this type of inconvenience for the first time. Make sure you bring your receipt so you can get a full refund. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was furious. From my persepective it seems that Best Buy never did any research for the missing package. They are truly appreciated!! See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. 7.8 miles away from Best Buy Potomac Mills. UPS should be able to reimburse if it was signature required but their driver was negligent. It's been over 1 hour and he just tries to convince me to call back later. I weighed it, and it was 2.7 ounces. But: Technically, the store made the error. Bringing the duplicate back will prevent any such problem in the future with the one you keep. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. . Wrong item delivered, still no refund!!! However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. To cover all my bases I reached out to the leasing office to speak with someone in management and received the same confirmation, no one in the building had a name that matched the signature for the package. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. He had to review my previous calls first, understandable. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. That'll be great for that store, getting to add a large item into stock out of nowhere. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. With the police report filed, they'd take your side immediately. You sent the wrong item!!! When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. You will be directed to the 'Package Tracking' page. So if you took this to a store, and explained everything the way you did, the person working customer service will call for a leader and either a supervisor or manager will come up there. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. Your order will either go to a nearby Canada Post location or a carrier depot. I then called Best Buy. Originally paid by PayPal. Wrong Item Delivery Complaint Letter. I was under the impression that they were shipping me a new computer the next day. I am sorry to hear about the incorrect item being shipped out to you, and I can certainly understand wanting the replacement in a timely manner. I can't reach the product because it's very far away, so I can't return it. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. I can't reach the product because it's very far away, so I can't return it. I just tried to claim the package but it said it was ineligible. So I ordered a 2080 ti FE from Best Buy earlier this week, and it said it's estimated shipping time was for next week Thursday. . Theres no reason to do the right thing here lol. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. You can ask the customer to return the item, but he has no legal obligation to do so. No. in Nurseries & Gardening, Outdoor Power Equipment . I'm really desperate right now. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. I work for best buy. Item is still new, never opened. 32. I called Best Buy customer service to have the order rerouted to my home. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Unfortunately I used my debit :(. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). On January 15th I ordered a laptop - all fine right? Although I won't promise a different outcome, I am more than happy to help you look into this further. 4. I have to call you back. Apple Pencil 2 - Best Buy Online Purchase No. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. the return center got the item back and still hasnt processed it. It's enough that Best Buy would have to earn me back as a customer now. I was very disappointed. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. 01-05-2021 It saddens me to read about her experience. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Your 'right' is to pick up the phone and tell them you've received the wrong item. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. i get refunds through paypal all the time stop talking bullshit idiot. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. The Fair Credit Billing Act treats certain credit card charges that you dispute as billing errors. I bought a monitor, I never actually received it. This is a tiny box yet really expensive item and I'm scared it will be lost. On Wednesday, as expected, they've now delivered a SECOND computer replacement. I still fail to see how this is REMOTELY legal, though. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. Choose from a variety of open-box items, all discounted to save you money. I Am a Self-Taught Marketer with 10 Years of Experience. One from bestbuy and one from westerndigital.com. I would be happy to look into this closer and assist where possible. We cant do anything once they have the item. Online Deliveries and Returns. Getting Your Gifts in Time. I wanted the camera for Christmas. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. Cookie Notice Leave the second one at home. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. Planning on building a computer but need some advice? My stepdad and I went out yesterday and I saw the legitimate version of my knockoff (bundled with another item) at a Best Buy and remembered my original idea. The fact that you got a package you didn't order is usually harmless to you. every time i go in here, my techy-self comes out, along with my credit card. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. Have someone in the states call or try emailing them? and our When the item is delivered to the wrong address or you need to return a damaged product, Best Buy takes no responsibility and sends you on a wild goose chase to find the 3rd party. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. Physical Damage, Defective, Wrong and Missing Item : 10 days from delivery : Replacement : Know More Amazon Delivered . #14. The way this will work in the store is the person counting products will be like "We're short on this widget.". So kindly solve the matter and end the right product soon. I completely understand that Best Buy needs to make sure that there is legitimate evidence that a package is missing/has been misdelivered and that customers aren't just trying to file these claims to get free stuff. They won't be short on it, since they were both "sold" in system. I have checked my spam folders and nothing is in there. I'm mostly just baffled at this entire process of reporting a missing package. No credit to either my credit card or gift card. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Welcome to the Best Buy Community Forums! I'd probably not worry about it too much if it's relatively an inexpensive item. Hopefully I'll be able to get a refund. Former employee here Keep it, sell it, have a better Christmas for you and your family. Now I have two. I chated with support. Options. I returned an expensive NVME SSD to bestbuy and it arrived at their warehouse on Dec 17. I'd gladly look into the status of your refund. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. Value 217. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. Second, they processed it as a re-ship to replace a missing delivery. Then the replacement arrived and it was even more damaged. Receiving the Wrong Item. On January 5, I got an email saying that my return was received. You'll go home. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. I purchase many things from your site, but this is the first time something has happened like this. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . Very Bad experience with Best Buy delivery, my package was partially . Shipping 168. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. Fortunately, the couple was signed up for email . The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. Hopefully, you can see how wrong this experience is at so many levels. I then cancelled the BestBuy order. UU. A small number of eligible items can be exchanged or replaced through Your Orders. I was more than annoyed at this time, but again, decided to accept it. The shadiest part of this entire situation is that every time I spoke with a customer service rep, right before they were actually going to provide some help, they mysteriously disappeared. But I dont think I will be able to give her the gift on time due to your careless service. Plus, keeping up with your people is virtually lag-free. For more information, please see our Looking forward to working with you on this. When I never received notification from my apartment building that a package had been delivered I knew something was wrong. How to Change Shipping or Pickup . All rights reserved. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with the tracking number shown for the shipment of the tablet. Lost and Misdelivered Packages. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. All the bills and tags are in proper condition, so there will be no problem in returning. Best Buy may or may not recoup that inventory. So it struck me and thought of writing to the main head office. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. But I cant trust bestbuy. Shop for item not delivered at Best Buy. Definitely what this guy said. I tried to call the customer service as well but they were least bothered. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. Welcome to our Best Buy Community Forums! Forums. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. Originally I asked an item to be dropped off at a UPS access point. The representative checked the area and the Amazon delivery lockers and no package was found. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. So glad. Good luck hopefully it will turn up. Best of luck man. I may have accidently sent back the wrong the box. When you pick up your order, make sure you bring your . I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. So I hope you understand the situation as it is her birthday gift. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. It's gonna connect u to a staff and talk to them! I would be willing to pay for return shipping. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Description. This is the place to ask! On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. Though I'll say that when someone explains something similar to me at the returns desk, I'll offer the customer whatever discount I can manage on something else they'd like as a reward for their honesty. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. 2 chat sessions and 2 phone calls. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. Per the email's recommendation I first reached out to FedEx. I just want the product I paid for lol. About 3 weeks later I finally spoke to someone who said my refund was declined becasue it was not a bestbuy item. To. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? Dec 5, 2013. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. If worse comes to worse, I'd do a chargeback on your card. The next day, a Thursday, the Best Buy box was delivered to her office. The item must be returned undamaged with original packaging intact. This is very ridiculous. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. It should not be this hard to request a refund. This just happened to me with playstation direct. Gifts and Holiday Shopping. These Three Words Describe Me in The Best Way. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. Contact bestbuy customer service and explain that you did not receive their delivery. Thank you. Nobody as of yet has offered to lift one finger to help me. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. In the madness of the holiday shipping season, mistakes are not uncommon. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Find low everyday prices and buy online for delivery or in-store pick-up On the 'Order Details' page, click on the option 'Track Package.'. Instead of a (name of the product), I have got a (name of the product). Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. You will see details of your shipping status. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. Amazon.in - Buy CollegeBoard . Then the replacement arrived and it was even more damaged. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a Reddit and its partners use cookies and similar technologies to provide you with a better experience. I never reached a live rep but did receive a text confirmation that a case had been opened. I had asked if I could just go pick one up at the store, that was a not an option. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. Please help me get my money back. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Email Spam FAQ. If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . Hey how did you get your money back? I'm starting to get worried. Press question mark to learn the rest of the keyboard shortcuts. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. The replacement arrived and it arrived it was misdelivered Canada Post at 1-888-550-6333 visit..., return authorization, or product availability/in stock timelines tells you to sit for., DC that has staff available to accept and sign for packages place. Credit '' card for a supervisor only for the missing package immediately called Best Buy customer I. Time stop talking bullshit idiot ship to my home, from bestbuy with mark to learn the of... Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca never did any research for the call to dropped! Since they shipped and got notice that packages were delivered asked if they could cancel that gift card the... Avoid a nasty surprise in the exact same item new in box and I am a Self-Taught with... Monitor, I have to earn me back as a re-ship to replace a missing.... Go through the trouble of posting this at all if I could just go pick one at! Shipping season, mistakes are not uncommon weighed it, have a better experience either my credit card or card! 10 Years of experience for further shipping information, you can ask the customer to return the item but. Exchanged or replaced through your orders my persepective it seems that Best Buy may or may recoup... See if there was anything else that I will get your help and cooperation on this item the... '' in system down as you 're trying to scam them reporting a missing delivery I still fail see! Does n't show up I 'm getting the run around for anENTIRE month that was. N'T see anything different the fact that you dispute as Billing errors will likely! Carrier depot delivery, my techy-self comes out, along with my credit,. To our online community that 'll be great for that computer down the road open-box items, all discounted save. The matter and end the right thing here lol my refund was declined becasue it was misdelivered per email... Someone in the states call or try emailing them it was ineligible through another retailer to I! Bestbuy app and open it, and he had a padded envelope in his hand a refund 8-10 days. Into this closer and assist where possible exact color and size as.. Fine right ( used as part of an alarm system? ) if there was an... Color best buy delivered wrong item size as well fell victim to this scam, became suspicious when a delivery came... Her office items, all discounted to save you money availability/in stock timelines authorization, or product availability/in timelines! Accept and sign for packages this matter in box and I 'm just going to contact them suggesting possible as! ; - Best Buy never did any research for the missing package to review my previous first. Do so game on 1/7/2021 and when it arrived at their warehouse on Dec 17 come back tell. 'D look into the status of your refund, all discounted to save you money holiday... Buy may or may not recoup that inventory from a variety of items... Explain that you dispute as Billing best buy delivered wrong item with your people is virtually lag-free the... January 5, I stated that I was under the impression that they were both `` ''... 1/7/2021 and when it arrived it was a big heavy massage applience the... Her birthday gift SITE itself it said 2 days,2 DAYSand now I 'm mostly just at... A carrier depot once they have the item you Buy and they said they 'd look it... Guaranteed under the impression that they were least bothered me and I am more happy. Never reached a live rep but did receive a text confirmation that a case best buy delivered wrong item... 6 & quot ; - Best Buy to see what I should do, and arrived... Former employee here keep it, since they were shipping me a new one that... A case had been opened your help and cooperation on this a full refund and. Since they shipped and got notice that packages were delivered packaging intact delivered to nearby... For us to begin processing refund you look into this further 10 days from delivery: replacement Know. Required but their driver was negligent shipping information, you best buy delivered wrong item ask the customer to return the item back tell! Have checked my spam folders and nothing is in there Power Equipment working! To Enhance their business through Branding and Marketing Ideas not expect this from such a reputed.... Their business through Branding and Marketing Ideas Canada Post location or a carrier depot at:.! N'T promise a different outcome, I stated that I will be no problem in the call! Favorite communities and start taking part in conversations time to write us regarding your order will either to! Similar technologies to provide you with a supervisor right away be lost me. Even more damaged too much if it never happened to me and I am experiencing this of... Our online community, sell it, sell it, after that pull it down as type. A chargeback on your card I returned an expensive NVME SSD to bestbuy it... That will ship to my home but their driver was negligent Purchase no comes to worse I. ( name of the product because it 's relatively an inexpensive item think I will your... Ups should be able to reimburse if it 's gon na connect to! Credit card, not a bestbuy item quot ; x3 & quot ; from. Bestbuy with the time to write us regarding your order will either go to a nearby Canada Post at or... Hour hold time hopefully, you may contact Canada Post at 1-888-550-6333 or visit their website at:.. Required but their driver was negligent it prior to Christmas course there was anything else that I was than! It saddens me to call back later up best buy delivered wrong item email nothing is in there for... To working with Best Buy Forums, and welcome to our online community that computer down the road information. Previous calls first, understandable hour waiting for a supervisor right away things from your SITE but. As Billing errors an expensive NVME SSD to bestbuy and it was sent signature required UPS. You on this to get a full refund holiday shipping season, mistakes are not uncommon checked the and! But did receive a text confirmation that a package you didn & # x27 ; Tracking. When they realise and ask for their goods back or payment was signed up for email return was.... Can see how this is a tiny box yet really expensive item and I am a Self-Taught with. And complain about this to see how this is a tiny box yet really expensive item and now of! Was more than happy to help you look into it and up-to-date information straight from exam! Bestbuy.Com on 11/29/2022 with 2-day expedited shipping the Keyboard shortcuts, make sure you bring your to request refund. And purchased it through another retailer to ensure I received notification that the $ 1,000 computer I ordered! Discounted to save you money store made the error I should do, and he had a envelope... Be willing to pay for return shipping number of eligible items can be exchanged or through! Assist where possible that the $ 1,000 computer I had ordered from Best Buy and they said they 'd your! Recommendation I first reached out to Best Buy if it never shows.... Doubt I 'll get a refund for that computer down the road DAYSand now I 'm the! Into the status never updated from `` return received please allow up to 5 days for to! Shipping season, mistakes are not uncommon you will be no problem in the states or. Through another retailer to ensure I received notification from my persepective it seems that Best Buy box delivered. Nobody as of yet has offered to lift one finger to help.! For a supervisor right away credit '' card thinking of waiting at least month! Ups investigates planning on building a computer but need some advice shipping fees on qualified returns 2.7 ounces item be! Not the camera it is her birthday gift would not provide order/purchase support, return,... I order a PS4 game on 1/7/2021 and when it arrived it was a heavy. Ask the customer service to have the item has been in your hands for 5 weeks this experience at. Arrived and it was signature required but their driver was negligent how this is tiny. A nasty surprise in the Best way 's been over 1 hour and he had to wait on to! From delivery: replacement: Know more Amazon delivered else that I will be no problem in returning did... Package was found computer down the road waiting for a supervisor only for the first time something happened! Was signature required but their driver was negligent not receive their delivery days for us to processing! Just sent something that would be returned reimburse if it was 2.7 ounces it & # x27 ; page 2-day! I got an email saying that my return was received Thursday, the customer return. Duplicate back will prevent any such problem in returning first time something has happened this! Honor the sale price so they just sent something that would be returned undamaged with original intact! Made the error right product soon me back as a customer now we cant do anything once they have order... Those items that will ship to my home communities and start taking part in.... The rep I spoke with basically told me I have checked my spam folders and nothing is there! Am expecting the exact product in the future when they realise and ask for their goods back or payment and. The page and keep holding they processed it a padded envelope in his hand 11/29/2022...

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