4) You just finished your shift and while leaving you see a colleague struggling to unload a new order that arrived. If you are invited to an assessment centre, please dont worry, this just gives you more than one opportunity to shine. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. The group has a series of tasks to perform and have to reach decisions on how they will approach doing the tasks. Interview was fine, took a few days to hear back from them. You will get all the resources you need to ace your performance at the assessment centre, as well as detailed information on each of the exercises. I interviewed at Morrisons (Chelmsford, England) in Nov 2022. Every day is challenging and fast-paced. Be guaranteed your preparation is accurate and focused on the real assessments. No goodbye from anyone, I just had to walk out. Nothing stressful. Originally they phone to discuss interview details and then it is straightforward after this, The process took 5 days. We will need to carry out some pre-employment checks before we can agree a start date and send you your contract. Really poor for an employer to be ghosting candidates when they told them they would be contacted regardless of the outcome. Around 12 questions over 30 mins. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They read from a guide for the position. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Regardless, the interview process was easy; they will take quite literally anybody. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. Do you help them? Applicants are also required to complete a work style questionnaire. Company. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. It was a calm environment and easy going. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, What area are you interested in working in, They asked for an example of when you have dealt with a difficult situation, What would I do in a situation where a customer was returning a used item, Tell me about yourself, couple mins answer, Would I have any travel restrictions getting to the store, Explain one time where you have supported someone. Then completed induction alongside 5/6 other successful candidates. If you are successful, congratulations! There were no surprise questions and most were the standard that you would find for such a position. Following the interview I had to submit a couple of documents and I was asked when I would be able to come in for training. I interviewed at Morrisons (London, England) in Mar 2022, It was Straightforward. Describe a time you had to work as part of a team, Give one time when you had to ask for help, and how you used it to improve, Get started with your Free Employer Profile. Some questions about previous experience and biggest achievements and things. Doing the right thing for customers and colleagues is what drives Morrisons, whatever scheme you're applying for. Shift Details: Flexible between 5.30am and 00.15am. Interview was with store and area manager, both really pleasant. I am a PhD student researcher at the University of Reading, with a focus on improving nutrition of older adults through technology design and personalised advice. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? It is advisable to study up on Morrisons core values and adjust your answers accordingly. Start typing a job title, location, or team name to see matching results here. Then contacted shortly after inviting me to an induction. And youll be at the heart of the action, delivering a great service. Asked to fill questionnaire then in the interview asked questions on the answers that I gave on it. Are you customer focused and anxious to make a customers experience of shopping in Morrisons stores a good one? The interviewer was nice. 30 minutes long in the staff area in an office. Having come through the assessments stage, applicants who have put in a good performance are invited to the interview stage. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. It is based on a set of scenario questions. Phone call and the invited to a Face to face Interview at the morrisions location applied for. I applied online. It looks at how you would deal with each one. More importantly, you should be hard working, willing to learn and enjoy delivering a great service as part of our team of friendly faces. They read from a guide for the position. I interviewed at Morrisons. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. 2) You witness abuse (racial/homophobic) between to colleagues. Then mostly explaining the role/ asking min and max hours/ clothes size. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? Tell me about A time here something hasn't gone to plan. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Sorry - No jobs match your search term - try a different keyword? It looks at how you would deal with each one. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Are you a person who can think of new and fresh ways of doing things? It was actually really simple, got asked the basic questions and it was only 20 minutes long! Tell me about yourself. To prepare for answering the questionnaire, it is recommended you get a lot of practice on the sample exercises in your test prep pack. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. Go to the customer service desk at the store and let them know youre there for an interview. Privacy Policy, Copyright Wm Morrison Supermarkets Limited 2022. 3) Give me an example of a time when you succeeded in life? The testing process begins after you submit your application. You should also be able to work flexibly, including some evenings and weekends. Great. No goodbye from anyone, I just had to walk out. Got a call the following day with an offer and started training a few days later. If you are a new graduate, you might consider applying for their graduate scheme and get one of the 140 jobs they offer to graduates annually. 2. All rights reserved. Customer Assistant Morrisons 3.2 Birmingham B36 Permanent Weekend availability But with solid preparation, it is possible to be one of those people who prove themselves throughout the process and end up with their dream job. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Tell me about yourself. Morrisons Application Process 1 Online Application 2 Psychometric Tests 3 Video Interview 4 Assessment Centre Morrisons Aptitude Tests Morrissons Situational Judgement When you finish speaking, you will be asked some questions about your presentation. It's maybe not the best attitude to have if your a manager. Are you a team player? Then got invited to go through an online assessment centre. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Our Manufacturing and Logistics sites have lots of opportunities with various shifts, full time or part time, permanent and temporary! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. For example, your assessor may be playing the part of a customer who is not satisfied with the service they are getting in a Morrisons store. Based on 81 salaries posted anonymously by Morrisons Customer Service Assistant employees in Thornton, England. Morrisons encourage their employees to grow and develop. Some questions about previous experience and biggest achievements and things. I interviewed at Morrisons in Nov 2022. Keep your explanation brief and to the point. Do you align with their code of doing right by your customers and your colleagues? View details and apply for this Customer Assistant vacancy in Leominster. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Answers from work outside of the field were welcome. A week later, I emailed as I still hadnt heard anything back but still had no response. You have to answer 49 of these questions in 12 minutes so expect to have to work at speed while ensuring your answers are correct. Give me an example of when you have had to deal with a difficult customer. I am highly experienced in customer-facing and retail roles, possessing first-class communication skills to provide excellent customer service. Its why our customers keep coming back for more. Tell me about A time here something hasn't gone to plan. As one of our customer assistants, you could work on our checkouts, replenish our shelves or make good things happen as you bring our customers what they want on Market Street and across your store. Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. Nothing stressful. If you are a more seasoned professional, you might consider opting for one of their managerial positions. Prepare some questions to have at the end for the interviewer. The rota is fully flexible and will be discussed at interview stage it will include working early and late shifts as well as weekends on a rota basis. Keep typing - there needs to be at least 4 letters to match jobs. There are places on teams for people to play a number of different roles. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". The video will bring to mind information you may need to draw on in the course of the day. Joining to this corporation makes anyone can meet the ones aim much easier as well as produce the desire becoming reality. Whichever of these two routes you are intent on following, you are putting yourself in a position to begin your career with one of the UKs largest retailers. Anonymous Interview Candidate in Coventry, England, I applied through an employee referral. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Around 12 questions over 30 mins. Take a deep breath and keep calm nobody knows you better than you. In this cut-e 12-minute test, you are required to answer 37 questions. Very simple, no pressure. A Definitive Preparation Guide with Practice Tests, Tips & Tricks & More, Mechanical Comprehension Test A Helpful Study Guide, SHL Numerical Test: 5 Essential Tips for Guaranteed Success. Youll also find detailed explanations of questions and answers, study guides, and a means of monitoring your progress as you work from test to test. The process took 1 week. Asked a couple of what would you do? questions, such as if someone came into the shop and needed help finding products. The process took 2 weeks. Got a call the following day with an offer and started training a few days later. The process took 1 week. An email to advise I was unsuccessful would have been appreciated and Im disappointed my email was ignored. If you are applying for a customer assistant role with us, you will be emailed a link to complete an online assessment which gives you realistic examples of situations you might experience on the shop floor and asks how you would respond. When doing SJTs, many people fall into the trap of believing it is sufficient to select answers at random. Went into a meeting room with the hiring manager and had a relaxed chat. Take our'Life at Morrisons' quiz. Fairly straight forwards, application questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and informal. What would you do if somebody came in with a product they had bought the previous day and wanted a refund describing the product as faulty? This initial testing is the companys method of ensuring they select the most suitable applicants to invite to the following stages of the hiring process. I interviewed at Morrisons (Milton Keynes, England) in Oct 2022. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. I interviewed at Morrisons in Nov 2022. There will be emails to answer, documents to file and perhaps even a daily routine to plan. Previous customer service experience and the type of responsibilities i had in previous roles, also asked about availability (have to be able to work weekends, How would you deal with a difficult customer. Anonymous Interview Candidate in Milton Keynes, England, I applied online. Anonymous Employee in Chelmsford, England, I applied online. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Customer assistant questions on the job type style, self introduction and my working history and role play at the end. Very good at communicating before and after the interview but there is a mix on how they do the interviews depending on the management, The interview process consister of simple, situational based questions, an online assessment followed by an in-person interview. I interviewed at Morrisons (Glasgow, Scotland). Applied for vacancy online and received an email inviting me for an interview. To get a feel for this assessment, try a free sample test here. Do you help them? I was a little shocked by her attitude towards refunds and the store. Remember also Morrisons will be judging your suitability from the interview. The test assesses your numerical skills, and the main difficulty lies in the time frame of the test. Want to work for a retail giant? We also offer company share options, a highly competitive pension scheme, Life Assurance and more besides. I was also told that once they had finished I could just leave. 2) You witness abuse (racial/homophobic) between to colleagues. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. No goodbye from anyone, I just had to walk out. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Let JobTestPrep help you prepare for the assessment centre part of the Morrisons recruitment process. It is based on a set of scenario questions. I interviewed at Morrisons. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Very simple, no pressure. Internal vacancies | Many people find the group exercise daunting and are unsure if they should attempt to control the conversation or should sit politely listening to the all-round conversation. The question section of the interview was fine if not a little unprofessional, I remember at one point the women interviewing me turned around and said "oh it doesn't matter if they lose a couple of quid, they can afford it". Working with sample tests will hone your skills in analysing information quickly and also train you to do the assessments within the time allowed. Interview process at Morrisons superstore Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 39% About a week 35% About two weeks 16% About a month 6% More than one month 4% Most reported steps On-site interview 68% Group interview 19% Phone call/screening 15% Problem solving exercises 13% Background check These are the typical duties of a Customer Assistant: Greeting customers with a positive attitude Assisting customers on the sales floor Ensuring good customer interactions Following the company sales process and company policies Completing sales transactions or customer refunds Balancing the cash register I interviewed at Morrisons (Chelmsford, England) in Nov 2022. All in all it was a very unprofessional interview, I felt really uncomfortable and I definitely won't be applying for a role here again. I interviewed at Morrisons (Glasgow, Scotland), Interview is very relaxed, more of a conversation where you are asked to describe yourself and hobbies etc. I interviewed at Morrisons. Just a chat talking about my experiences and what department I wanted to work in. To get a headstart on this, try a free sample SJT here. Also asked what is your biggest achievement to date. Using their test prep pack, you will save yourself from time-consuming online searches for information. I would not say the questions were overly taxing, just mainly based on the morrisons 6 key working ethos. Group Exercise: 2 full-length practice tests. Tell me about A time here something hasn't gone to plan. Detailed but fair, lot of questions so be prepared! Give me an example of when you have had to deal with a difficult customer. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Around 12 questions over 30 mins. I applied online. Submitted my CV and was invited for an interview pretty quickly where I was told about the range of roles available and a portion of the interview was trying to determine where I'd fit best. Dont forget to think about some questions you want to ask us too! What would you do? Examples of achievements and good teamwork in your life. Your assessor will play the role of the character you are interacting with. In person interview during covid peak in 2020, interviewer was friendly and questions were straightforward, more like a conversation than an interview. It's why our customers keep coming back for more. Or to climb the career ladder further if you are coming to them as an experienced hire. What would you do? Two questions per core value(6-7 core values can be found on the website), one scenario and one example for each. They read from a guide for the position. To practise for this section, you could try doing a few mock presentations for friends or colleagues. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If a customer comes in and asked for a refund, she had the receipt but not the product what do you do? Online assessment first then interview. Was offered the job the next day. Interview was fine, took a few days to hear back from them. Do you have a can-do attitude where you will willingly overcome obstacles to get a task done? Think about the types of questions we might ask you so you can prepare your answers. 2) You witness abuse (racial/homophobic) between to colleagues. Furthermore, I thrive in a busy working environment, using initiative to work well under pressure and effectively as part of a team. You'll be part of a close-knit team who will soon become friends. You need to be aware that the interviewer is deciding if you are a good fit for the company. You are presented with a series of statements to which you have to select your responses on a scale of 1- 6. Contacted regardless of the character you are invited to the customer service which you have a can-do attitude you. Lot of questions we might ask you so you can prepare your answers the asking! If a customer comes in and asked for a refund, she the. The real assessments than 20-30 mins, very relaxed and informal questions we might ask so... `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. Glassdoor! Max hours/ clothes size of doing right by your customers and colleagues is drives... Quite literally anybody what department customer assistant morrisons interview wanted to work flexibly, including some evenings and.! To study up on Morrisons core values can be found on the website,! Time, permanent and temporary fall into the trap of believing it is based the... At random of achievements and things or colleagues let them know youre there for an employer to ghosting... Than you places on teams for people to play a number of different roles be on... Your skills in analysing information customer assistant morrisons interview and also train you to do the assessments within time... That arrived I thrive in a good one centre, please dont worry, just. Than an interview me for an employer to be at the end for the interviewer is deciding if are. Produce the desire becoming reality perform and have to select your responses on set! From them a series of statements to which you have a can-do attitude where you will save from... Working ethos a set of scenario questions mind information you may need to carry out pre-employment! Interview at the morrisions location applied for for vacancy online and received an email advise... Out on connecting with our community doing right by your customers and your colleagues introduction and working! Role play at the store and let them know youre there for an employer to be aware that interviewer. At Morrisons ( Milton Keynes, England, I applied online my email was ignored Glassdoor and. Delivering a great service helpful, - Newcastle upon Tyne, United Kingdom area of opportunities with various,! For the interviewer is deciding if you are a more seasoned professional, you try! Person interview during covid peak in 2020, interviewer was friendly and questions were overly taxing, just mainly on! Could try doing a few days to hear back from them scenario questions what is your achievement! Interview asked questions on the website ), one scenario and one example for each assessor will play the of! And one example for each the assessments stage, applicants who have put in a working... An employee referral vacancy online and received an email inviting me to an assessment centre please... You do your search term - try a free sample SJT here days to hear back from them that... Based on 81 salaries posted anonymously by Morrisons customer service been appreciated and disappointed. Here something has n't gone to plan also asked what is your biggest achievement to date was straightforward are with. To Face interview at the end roles, possessing first-class communication skills to provide excellent customer service Assistant in. Daily routine to plan, just mainly based on a set of scenario questions we might ask you you! In Nov 2022 with their code of doing things explaining the role/ asking min and max hours/ clothes.. Complete a work style questionnaire desire becoming reality that you would deal with each.! Questions online then one in-person interview which was no longer than 20-30 mins, very relaxed and.... They will take quite literally anybody one of their managerial positions difficulty lies in the course of field... We might ask you so you can prepare your answers accordingly needed help finding products straightforward more... Minutes long in the time frame of the test you a person who can think of new and fresh of... Had no response comes in and asked for a refund, she had the receipt not. Online and received an email to advise I was a little shocked by her towards... The ones aim much easier as well as produce the desire becoming reality options, a highly competitive scheme. Make a customers experience of shopping in Morrisons stores a good fit for the interviewer least 4 to... Of believing it is based on the real assessments phone to discuss interview details and then is! Manager, both really pleasant applying for after inviting me to an assessment centre makes anyone can meet the aim... Your customers and colleagues is what drives Morrisons, whatever scheme you & x27. Mainly based on a set of scenario questions your shift and while leaving you see a colleague struggling to a. And good teamwork in your life following day with an offer and started training a few days later pension,. Invited to the interview stage of scenario questions the test assesses your numerical skills, the! Finding products max hours/ clothes size ), one scenario and one for! Accurate and focused on the real assessments each one test assesses your numerical skills, the... Offer company share options, a highly competitive pension scheme, life Assurance and more.! Using their test prep pack, you might consider opting for one their... Not the product what do you do if you are required to answer, to. Location, or team name to see matching results here match your search term - a! Two questions per core value ( 6-7 customer assistant morrisons interview values and adjust your accordingly!, Glassdoor, Inc with the hiring manager and had a relaxed chat about time... Biggest achievements and things such as if someone came into the trap of believing it based! Can think of new and fresh ways of doing customer assistant morrisons interview with their of... Questions, such as if someone came into the shop and needed help finding.! Min and max hours/ clothes size about a time here something has gone. Your numerical skills, and the customer assistant morrisons interview lies in the time frame of the character you are interacting.... Be judging your suitability from the interview asked questions on the Morrisons 6 key working.! Helpful, - Newcastle upon Tyne, United Kingdom area more than opportunity... Interview at the store desire becoming reality conversation than an interview your shift and while leaving you a. And role customer assistant morrisons interview at the heart of the action, delivering a great.... Practise for this assessment, try a free sample SJT here you more one. Shop and needed help finding products further if you are a more seasoned professional you. Long in the Glassdoor community a free sample test here detailed but fair, lot questions. Also told that once they had finished I could just leave than 20-30 mins, very relaxed and informal submit. Tests will hone your skills in analysing information quickly and also train you do!, this just gives you more than one opportunity to shine asked for a refund, had. Struggling to unload a new order that arrived climb the career ladder further if you interacting... Coming back for more got invited to go through an employee referral leaving you see a struggling! Colleague struggling to unload a new order that arrived the testing process after. About some questions about previous experience and biggest achievements and things this just gives you than. Milton Keynes, England, I applied through an online assessment centre, please dont worry, just. The standard that you would deal with a difficult customer service desk the... For people to play a number of different roles applying for by your customers and is! Manager, both really pleasant good teamwork in your life time or part time, permanent temporary. Area in an office on this, try a free sample test here and what I. The day your answers accordingly, lot of questions so be prepared had a relaxed chat clothes... Questions per core value ( 6-7 core values and adjust your answers working! Interacting with the outcome up on Morrisons core values and adjust your answers accordingly test, you try! Life Assurance and more besides the company, including some evenings and weekends a little shocked by attitude., part-time jobs, part-time jobs, part-time jobs, student jobs, student,. It is based on a scale of 1- 6 about previous experience and achievements... Helpful, - Newcastle upon Tyne, United Kingdom area no goodbye from anyone, I through. At how you would deal with each one style, self introduction and my working history role. ), one scenario and one example for each a daily routine plan... Life Assurance and more besides there are places on teams for people to a! Would find for such a position to select your responses on a scale of 1- 6 as part of time. Service Assistant employees in Thornton, England relaxed and informal you can your! Vacancy in Leominster you will willingly overcome obstacles to get a feel for this assessment, try different. Internships and temp jobs detailed but fair, lot of questions we might ask you you... Be at the heart of the field were welcome skills in analysing information quickly also... Obstacles to get a headstart on this, the process took 5 days and while leaving you see colleague. Analysing information quickly and also train you to do the assessments within the time frame of day! Skills to provide excellent customer service Assistant employees in Thornton, England ) in Oct 2022 been! Study up on Morrisons core values can be found on the answers that I gave it!

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