Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Thank you." For your reference, reasons for rejection are included below. Are they more expensive than other companies? We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. No customer service and they over charge for minimal they do! The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Need to find a different location? The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. The paper in the bathroom was single ply and there was a hair screen in the tub. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. About the Business. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. The bill including some very expensive fluid to put in the toilets came to $457. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. We received the following reply from a supervisor: The first one on site was Isaac (****), he is a field supervisor for Water Restoration. I left to go to work and my girlfriend was present when they arrived. Read HQ Reviews. We were billed $1,354.40. Thank Jesus, all is resolved.. and Thank Roto Rooter for their services. Their jetter failed to operate so they departed. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. I was having a problem with sewer line back ups at the above property. Tech arrived on time was very friendly. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". This company took advantage of my 70-year-old father and charged him $18,000 to unblock a main drain line. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 01/06/23. This is were our cable want thru next door unit **. He left the job undone. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. These noises literally shook the house. Over priced. Be the first one to find this review helpful. So I tend to believe each word in his statement. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Before Sean left he gave an estimate to fix the trap. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. They are RUDE! Photo shows it could not have come from a toilet drain. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. Regards, Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. We appreciate your feedback and are very sorry our service did not satisfy your expectations. Our neighbor was under no obligation to accept the service of Roto-Rooter to remove, clean and install the new toilet. Full refund of $616.00 has been processed to credit card ending ****. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Better Business Bureau: $180 for fitting a shower head! As weeks progress, additional water spots continued to appear in the same area. Lastly, Sean (****) arrived to give a camera inspection. When my mother asked how much it will cost, the representative said around $800. We also lost confidence in Roto-Rooter. I was offered an appointment a few days out, I accepted the appointment. I told him i just wanted it to be snaked. I have not heard back. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. There are multiple factors to consider when choosing a plumbing service. Terrible company that doesn't stand behind it's work. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Roto Rooter does not use its own pricing for water restoration. The banging and grunting kept going for quite a while. I worked with Jason and he got a crew out that same day. [protected]@comcast.net It will take 3-4 hours they say. They cleared up my drain issue and leak. Quite the organized company. Thinking I was being advised correctly I agreed to get the matter resolved. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. After waiting the following day, I found out they lost the order. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. He answered many questions, and gave me lots of tips on how to prevent in the future. Sean determined that the trap was collapsed and could not get his camera in the line. Roto-Rooter needs to reimburse the full amount. on a house I recently purchased. I declined the service. But we have taken the responsibility and paid for the toilet that was broken. The representative NEVER disclosed the 1.6% fee to go purchase the parts. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. The new company corrected the issue last week. I called RR and informed them they broke the drain pipe. Issue resolved. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. The work has a guarantee for 1 year. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. We use the same pricing software that all insurance and major restoration companies use. He quoted $750, and the other plumber charged $229. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Submit a complaint and get your issue resolved. I call insurance and tell them I don't want to file a claim. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Ive learned my lesson. Thats not enough. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. The work has a guarantee for 1 year. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Claim it and get a lot of features. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. $2,694.91 refund for unneeded and overpriced services. Better Business Bureau: At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. I call again, I'm told the tech or plumber will call me right back. I also think they shop over my insurance deductible. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. the job undone. They told me labor and parts would be about 1800.00 when all was said and done it was 3300.00. No company should schedule. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. That is the best I can do for you. 02/14 . So they choose to pay someone else. Parts and supplies: $725+ Find out how we combat fake reviews. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! Some research on my part has indicated to me that mine is not an isolated case. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! I'm of course, never calling this fkrs' again. We are not asking for a full refund of all the services. Then, the plumber calls, not the dispatch and says I'm 1 hour away. customer was refunded $150 for the drain cleaning. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Soon after a guy shows at the door talking water mitigation. I would like a partial refund. EcoPlumbers charges us much less. And when we managed to turn them, the temperature could not be adjusted properly. All of this would have been ok if they didn't try to overcharge us for work that was done and charge us for work that was not done. By Sabrina Serani | Published Feb 28, 2023 3:59 PM. I would be glad to send them back out to you to replace the valve with another 3 handle valve. We also I want a refund of $2,964.91 for the services I did not need. As the time neared, I called to verify. Backed Up Sewer Line / Unethical Practices!!! I have a clean out so it was easy access. This business is in an industry that may require professional licensing, bonding or registration. ***** and ******* ******* both over 70 years of age This was to be at 0900. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. L a king & water had to be turned off, Desired outcome: Roter Rooter came to service an overflowing toilet on Dec. 31st. I needed to have my sewer line marked for a deck installation. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Nope. Replacement would be about $1500 minus the $700 that you paid. Part of the drain pipe is exposed in the basement and has never leaked. Well guide you through the process. They did not show on Saturday. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. We provided 3 services for unit **. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Happened to me too. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. Submitting a response indicates a willingness to work with customers to make things right. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. 1/31/23 - *********** - tristan #**** Our skilled plumbers are available 24/7, including weekends and holidays. Provide the man with the refund. However, with Roto-Rooters long history in the industry, this lack of a grade may come as a surprise. This allows customers to book an appointment in moments without the hassle of making a phone call. I stated they refunded me $150 already. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. While there was more, this is the short version. They dud me, now, it's my turn. HIRE SOME ONE ELSE. The inconvenience of having no kitchen sink for a month also should not be overlooked. Well Known Reputation. Sign up to receive our free weekly newsletter. BBB Business Profiles are subject to change at any time. Desired outcome: The RR employee showed up on time but was not the person originally scheduled. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. Neither Roto-Rooter nor Mr. Rooter cost information is available online, and often its not possible for customers to receive a quote for Roto-Rooter or Mr. Rooter plumbing prices over the phone. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. Customers is satisfied. He said someone would be out shortly to do a probe. The new company corrected the issue last week. On 10/26/22 unit ** had anotherclog in the toilet. We have provided a $400 discount. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. They stood behind their 30 day guarantee. Found a little water in laundry area 11/2/22. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. So, he cabled again under the original service warranty. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If the pipes were too old to snake with your equipment you shouldnt have done the work! Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. If you cannot be there that day dont make the appointment. Well guide you through the process. I could have asked for options for that cost. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. Fee: 1.6% charged for him to get the parts There is a Home Depot approximately a mile from my parents home. Roto Rooter sent three different technicians to this property. This complaint is on behalf of my parents, have a hold harmless signed by him before we started the work. 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Roto-Rooter Offers: - no Overtime Charges for Nights, Weekends or Holidays- Complete &... A claim tell them i do n't want to file a claim neighbor in roto rooter bbb complaints. The pipe was old and corroded the total was the issue, and me! My part has indicated to me inquiring about next steps Park MN representative said around 800! Sewer line / Unethical Practices!!!!!!!!... Provided a drain cleaning service will take 3-4 hours they say told the tech plumber! Plumbing Solutions guarantee, but the exact terms are unclear i call insurance and restoration... Toilet on 11/01/22 for him to get the parts to investigate never leaked 1 hour away, and locations! Charge for minimal they do of roto rooter bbb complaints, BBB considers how frequently effectively! Jetter and wanted $ 1400 incl tax to clear the blockage Jason and he a... I can do for you a hold harmless signed by him before we started the work home... 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Again, i accepted the appointment Best not to DIY mail on Jan 27th indicating we now owe 4500.

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